Refine Articles by Category
-
Hiding in Plain Sight
This article is part of an ongoing series on behavioural psychology, exploring personality, scarcity, social dynamics and the ways our environments shape behaviour. Or how narcissistic… →
-
The Scarcity Operator
How a person running on empty turns control into a management style. The Goalposts We all know what it feels like. You reach an agreement with… →
-
Kicking the Safest Dog
Why the people we feel safest with get the blame that belongs to the world. The scene A kitchen, early evening. One person cooking dinner for… →
-
When the Help Becomes the Harm
How an AI safety system gaslit me, by its own record, and what its engineers need to hear. →
-
The Current Collapse of Customer Service
Why it’s happened and how to fight back using the very machinery that broke it. Last week I sent this email. Paraphrased and trimmed, but faithful:… →
-
Half a Pint
the hidden question behind every confident read of another person →
-
Shadow Adoption
Half your staff are using AI behind your back, so is your CEO and the ban was never going to work. The waiting room Three or… →
-
Star of the Week
How a well-meant ritual taught me that the system influences how people behave, and that the why has to travel with the what. The meeting Thirty… →
-
The Convenience Illusion
Or how a trillion-dollar company taught me that indifference scales better than incompetence. I spent four and a half hours in an Apple Store today that… →
-
The Power of Stories, Part One: Behind the Glass
Why nations rise and fall on narrative, and how a story saved my life. Part One of three. →
-
The Power of Having Nothing Left to Lose
“The only thing we have to fear is fear itself – nameless, unreasoning, unjustified terror which paralyses needed efforts to convert retreat into advance.” Franklin D.… →
-
Sorry By Name, Not Nature
Remembering Scott Sorry I first met Scott Sorry sometime around 2006. At the time, Scott had recently joined The Wildhearts as bassist. They were my favourite… →